Shipping Policy

Processing Time

All orders are processed and shipped within 1–3 business days (Monday to Friday, excluding holidays).

Please note that delays may occur during periods of high demand or due to unforeseen circumstances.

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Delivery Time

Estimated delivery time is 6–9 business days worldwide after the order has been shipped.

Actual delivery times may vary depending on the destination country, customs clearance, and local shipping carriers.

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Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (if available).

Please note that tracking information may take some time to update.

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Shipping Costs

Shipping costs are calculated and displayed at checkout.

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Customs, Taxes & Import Duties

International orders may be subject to additional customs fees, taxes, or import duties.

These charges are the responsibility of the customer and are not covered by us.

We have no control over these charges and cannot predict their amount.

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Delivery Issues

We are not responsible for delays caused by shipping carriers, customs clearance, or other external factors.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 steamelite@use.startmail.com

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Incorrect Shipping Address

Please ensure that your shipping address is correct.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

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Lost or Stolen Packages

We are not responsible for lost or stolen packages that are marked as delivered.

If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.

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Undeliverable Packages

If a package is returned to us due to an incorrect address, failure to collect the package, or refusal of delivery, we reserve the right to deduct the return shipping costs from the refund amount.